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The Assistant General Manager is responsible for driving successful sales and creating a Wow! Guest experience. It is a great opportunity to be a key player in store success. Working closely with the General Manager, the Assistant Manager is responsible for driving store sales growth, managing employees to ensure that they provide "Guest First" care to all customers, and achieve operational success.
• Working with the General Manager to ensure to increase revenue and guest counts by providing excellent customer service and creating a Wow customer experience
• Set the example as a leader and build team engagement by focusing on the development of teammates, providing on-going guidance, coaching and direction
• Always deliver quality service
• Carry out other duties and projects necessary for the position
• Assist the Store Manager with budgeting, sales forecasts, P/L performance, etc. as well as understand factors which affect sales and profit such as guest counts, marketing, weather, etc.
• Assist the General Manager to build and maintain an engaged workforce that reflects customer volume and business need
• Takes initiative and works with the Store Manager to improve sales, daily profit performance, & controllable expenses
• Using a "Guest First" mindset, ensure that customers have an exceptional experience by having all their sales and service needs met to ultimately return and recommend Jiffy Lube
• Leads team huddles and store meetings that set direction for achieving business goals
• Manages inventory and product ordering that meets business need
• Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests
• Assist customers with their questions and needs, either in person or via telephone
• One to three years of retail management experience; Professional automotive experience is a plus
• Must have exceptional oral and written communication skills to communicate across varied levels
• Is a proven leader that possess the ability to inspire and motivate diverse groups of people
• Has sound business sense and a comprehensive understanding of the retail industry
• Can analyze, comprehend, and recommend financial objectives that help increase sales and service results
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance always
• Enjoys and is energized by a fast paced, flexible, high performance retail environment
• Has a "Guest First" mindset
• You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Be able to speak effectively with our guests and other Teammates.
• Must be able to stand on your feet on hard surfaces like concrete or metal
• Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes
• Must be able to lift and move work-related items up to 50 pounds
• Perform all other duties as assigned or needed.
• Must be at least 18 years of age
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
Team Car Care is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.