Team Car Care

Manager, Employee Relations

Location US-TX-Irving
ID 2021-4140
105 Decker Court


The American quick lube industry provides more than 100 million oil changes every year from over 10,000 standalone locations. Within this industry, there is one dynamic growing company that stands out from the rest – Team Car Care, dba Jiffy Lube, the largest franchisee of quick lube retail service stores in the country. Operating more than 530 Jiffy Lube locations from coast to coast, and serving nearly 5 million guests each year, with over 4,500 professional service advisors, Team Car Care’s mission is to be the most trusted car care company in the nation. We strive to do this by exceeding guests'​ expectations with consistent "Signature Service"​ delivered through our organization of friendly, knowledgeable and professional teammates. Our values guide all of our actions and include respect, integrity, teamwork, trust and excellence. 

Team Car Care is trusted by consumers and recognized by the industry as the best place for quick, professional vehicle care within the neighborhoods we serve. Our company is committed to leading the quick lube industry with safe, clean, and attractive facilities; well trained and courteous staff; respect for the environment and recycling; and providing the highest quality products and important vehicle maintenance services to ensure we are the first choice of every consumer. 

We are searching for a strategic Manager, HR Service Center (HR Operations) and Employee Relations to oversee the day to day and strategic functions of corporate human resources, employee relations, and HR administration activities.


The position will be responsible for the following:

  • Leads the Employee Relations team and conflict resolution both in the field and at the corporate office
  • Partners with Operations, Finance, Payroll and other functional areas as the primary corporate office HR leader
  • Cultural growth champion to build and maintain a positive work environment
  • Provides guidance, coaching and counseling to all teams for performance management processes
  • Partners closely with the legal department in managing and responding to all employee related correspondence.
  • Prepares documents and represent company for hearings or depositions
  • Manages the workflow of HR systems
  • Leads the unemployment claims strategy and process
  • Develops policies, documents processes, and moves to implementation
  • Compliance and associated reporting internally and to outside organizations/partners as necessary
  • Project and other activities as assigned
  • Identify opportunities for process improvement to ensure quality and timeliness of HR services provided.
  • Serve as liaison between the field and support center to resolve issues and guide individuals to the best resource for the situation.




  • A track record of driving results by leveraging influence manage skills rather by mandate or authority.
  • High volume hourly workforce human resources experience.
  • Minimum 5 years of relevant experience
  • Demonstrated leadership ability, confidence and executive presence – ability to motivate staff.
  • Ability to tailor communication style to suit the appropriate audience.
  • Excellent leadership skills in the human resources function to partner with all functional areas
  • Strong knowledge of HR policies and procedures, plus labor, wage and hour laws, including EEOC, AA, ADA, FLSA, etc.
  • Excellent organizational skills required; ability to effectively multi-task and prioritize is critical for success in a multi-state environment.
  • Knowledge and experience in understanding current federal and state laws pertaining to employment and harassment prevention programs.
  • Negotiating skills and experience resolving complex employee relations’ issues.
  • General knowledge of applicable Employment Law; California employment experience a plus
  • Strong self-starter with the ability to take initiative and “drive” for results
  • Excellent oral and written communications skills
  • Discretion in handling of confidential information
  • PHR certification is preferred


  • Servant leadership mindset
  • Grit – willing to roll up sleeves and demonstrate perseverance in the face of challenge or adversity.
  • Excellent at team building and motivating people.

Education & CREDENTIALS:

  • Bachelor's degree preferred; Master's degree is a plus


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