Team Car Care, dba Jiffy Lube, is the largest Jiffy Lube franchise in the system. We are always looking for bright and driven people who want to be an integral part of making us the most trusted car care company in America. If you are interested in challenging work, being part of a national team, and solving complex problems through people, process, and tools - then Team Car Care is right for you! We deliver peace of mind for our customers who allow us to care for one of their most valuable possessions, their car. Therefore, our people differentiate us from our competitors.
The Vehicle Claims Team Lead, with ASE certified mechanical expertise and a passion for people and team, will focus on operational excellence and cost management while managing the performance of their assigned team, partnering with field operations, account payable, vendors and guests. Reporting to the Director, Field Operations the Vehicle Claims Team Lead is responsible for managing the day-to-day operations of a vehicle claims team focused on handling vehicle service warranty requests. A successful candidate will provide client satisfaction through the monitoring of targets, deadlines, compliance to service level agreements, managing key performance metrics as well as managing people and cost. Duties will include ensuring that the various targets of the team are achieved. The incumbent will also be responsible for processing & resolving client enquiries of a sensitive nature (complaints), using knowledge via ASE Certifications to make sound decisions, cost reductions and make recommendations regarding warranty claims.
The Team Lead is also responsible to oversee team performance, ensuring compliance with corporate policies and procedures, conduct performance coaching and appraisals, provide leadership to support personnel in the effective and efficient processing of claims while protecting company assets
KNOWLEDGE, SKILLS AND ABILITIES: