Team Car Care

Vehicle Claims Team Lead

Location US-TX-Irving
ID 2021-4160
105 Decker Court


Team Car Care, dba Jiffy Lube, is the largest Jiffy Lube franchise in the system. We are always looking for bright and driven people who want to be an integral part of making us the most trusted car care company in America. If you are interested in challenging work, being part of a national team, and solving complex problems through people, process, and tools - then Team Car Care is right for you! We deliver peace of mind for our customers who allow us to care for one of their most valuable possessions, their car. Therefore, our people differentiate us from our competitors. 


The Vehicle Claims Team Lead, with ASE certified mechanical expertise and a passion for people and team, will focus on operational excellence and cost management while managing the performance of their assigned team, partnering with field operations, account payable, vendors and guests.  Reporting to the Director, Field Operations the Vehicle Claims Team Lead is responsible for managing the day-to-day operations of a vehicle claims team focused on handling vehicle service warranty requests.  A successful candidate will provide client satisfaction through the monitoring of targets, deadlines, compliance to service level agreements, managing key performance metrics as well as managing people and cost.  Duties will include ensuring that the various targets of the team are achieved. The incumbent will also be responsible for processing & resolving client enquiries of a sensitive nature (complaints), using knowledge via ASE Certifications to make sound decisions, cost reductions and make recommendations regarding warranty claims. 


The Team Lead is also responsible to oversee team performance, ensuring compliance with corporate policies and procedures, conduct performance coaching and appraisals, provide leadership to support personnel in the effective and efficient processing of claims while protecting company assets


  • Provides leadership, management, and support of the Damage Claims Department, while improving efficiencies within the department through follow-up and development of team members.
  • Ensure claims are processed efficiently to effectively reduce the damage claim age and spend. This will be accomplished by the utilizing knowledge of the auto repair industry standards for repair and pricing, teammate training, communication, accountability, and relentless follow-up.
  • Actively maintains the company’s strategic plan; designs and directs the implementation of timelines, goals, objectives, expected measurements, and work standards for store locations.
  • Primary cultivator and advisor of internal and external best practices that positively impact the business throughout the life cycle of initiatives; monitor and interpret changes in policies and regulations and evaluate their impact on the business; partners with appropriate functions to develop and draft changes to policies and procedures as required and ensure implementation after approval.
  • Proactively implement administrative, business, and communications policies, procedures, and practices to contribute to the overall quality of the services provided by our store locations and guests.
  • Supervise and effectively coach, mentor, and motivate teammates to ensure a sound approach to delivering exceptional results. Sets the tone for Policies and Procedures compliance for field organization.
  • Develop and Implement Teammate Retention strategies through recognition, engagement, and communication.
  • Works closely with DFO to ensure corporate initiatives are communicated the claims department, while providing support and recommendations to field operations.



  • 3 + years of related experience in a management role.
  • Two (2) current Automotive Service Excellence (ASE) certifications.
  • Skilled vehicle mechanical and troubleshooting skills.
  • Previous experience managing projects, people and overall company administration in a deadline driven environment.
  • Demonstrated experience directly leading teams to productive outcomes by influencing, communicating, and leading others while utilizing data where most impactful.
  • Strong communicator that can effectively understand the different stakeholder’s needs and adjust communication style to those needs.
  • Builds strong partnerships with the Store Support Center and field.
  • Must be a self-starter with a result driven mindset, high sense of urgency.
  • Problem-solving skills with the ability to multi-task in a fast-paced environment
  • Results Oriented: strong ownership, accountability for personal performance, the ability to drive performance with accountability of others.
  • Proven performance in training, coaching, and developing high performance teams.
  • Willing to dig into the details when necessary and create action plans to address gaps in performance.
  • High energy with a passion for winning.
  • Proficient in Microsoft Office platforms including Excel, Word, and PowerPoint



  • Bachelor’s degree in Business Administration, Management or similar experience preferred.
  • Two (2) current Automotive Service Excellence (ASE) certifications.



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